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Video: The Radical Candor Origin Story

Video: The Radical Candor Origin Story

Have you heard Kim tell the origin story for Radical Candor? When she was living in New York, a complete stranger approached her on the street and Challenged her Directly while also showing that he Cared Personally. Kim was amazed by the interaction, and further inspired by the words the stranger left her with: It's not mean, it's clear. Watch the video for the full story: https://www.youtube.com/watch?v=ViLau3YpVLU Also check out episode 2 of the Radical Candor podcast for more about…

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Radical Candor From A School Principal

Radical Candor from a School Principal

One of our podcast listeners, Nadia, wrote in to share this story with us and gave us permission to share with you as well. It’s such a great story about advice that Nadia received years ago, that has stayed with her all this time. We’ve re-written her story here: When I was in middle school, so about 15 years old, I was chairperson of the Middle School Council. Each week I met with the principal of my school, Adam Heath,…

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Podcast Episode 7: How To Get Feedback From Your Boss

Podcast Episode 7: How to Get Feedback from Your Boss

Feedback is critical for success, so what happens if you aren't getting the feedback you need? It can feel hard to ask for feedback, especially from your boss, but Russ and Kim have some advice! This episode is all about how to get feedback from your boss. Listen now! In This Episode We've talked a lot about how not to be the boss you hate, but this week is our first episode about how not to hate the boss you have. Russ…

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6 Key Lessons For Every New Manager

6 Key Lessons for Every New Manager

CONGRATULATIONS! You’re now a manager! You’ve worked hard, done well and been promoted to lead a team. That in and of itself is a HUGE accomplishment. But it’s only the beginning. Because now you need to figure out how the heck you’re going to actually be a successful, inspirational, motivational leader. That, my friend, is no small task. In fact, I am not sure that there exists a more jarring transition than the transition from individual contributor to manager. I…

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Podcast Episode 6: Telling People What To Do Doesn’t Work

Podcast Episode 6: Telling People What to Do Doesn’t Work

One of the most common mistakes bosses make is thinking their job is to tell people what to do. But that doesn't work! So how can you get people moving in the same direction and achieving results collaboratively? Listen to this week's episode for tips from Russ and Kim about how NOT to tell people what to do. Listen now: In This Week's Episode Kim and Russ have both learned the hard way that telling people what to do doesn't work.…

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Video: A Ruinous Empathy Story

Video: A Ruinous Empathy Story

Kim shares a story about a time that she describes as the worst moment of her career. She learns a hard lesson after being Ruinously Empathetic with one of her employees for a period of several months. Although she Cares Personally and tries to be "nice," her lack of Direct Challenges causes issues for her, for the employee, and for her whole team. Watch her story: https://www.youtube.com/watch?v=uN0DQRqmQNs   Listen to episode 4 of the Radical Candor podcast to hear Kim and Russ discuss this…

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What To Do When You Disagree With Feedback

What to Do When You Disagree with Feedback

Helen Rumbelow recently wrote an article about Radical Candor. I really enjoyed talking with Helen, and was so happy that she immediately understood the difference between Radical Candor and Obnoxious Aggression. Reading Helen’s article, I also realized that I haven’t talked nearly enough about what to do when you disagree with feedback you get. By not explaining this clearly enough, I have given Helen the impression that pretty much all you can do when you get feedback is to say…

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Podcast Episode 5: Career Conversations

Podcast Episode 5: Career Conversations

As a manager, your job is to help your people grow. But have you ever asked yourself, "Grow into what?" This week, Russ and Kim talk about a technique for getting to know the people on your team, understanding the things that motivate them, learning about their dreams, and helping them make tangible progress towards those dreams. Listen to this week's episode: In this Episode In previous episodes of the Radical Candor podcast, Kim and Russ have talked a lot about…

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Video: A Radical Candor Story

Video: A Radical Candor Story

It's time for some Radical Candor! Russ tells a story of receiving Radical Candor from his Colonel in the Marines. He gets a Direct Challenge that gives him a clear message for how he can improve, and as a result, Russ is able to become a better leader. https://www.youtube.com/watch?v=dTNK70WJc58   What may not be as clear in this version of the story is the way that the Colonel showed that he Cared Personally. This was something that he had done over…

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6 Tips For Taking Feedback Well

6 Tips for Taking Feedback Well

Have you ever noticed that when it rains, everyone shows up to work talking about how everyone else can’t drive in the rain? Have you noticed that no one is showing up saying they themselves can’t drive in the rain? I gotta believe that some of those complaining about others’ poor driving, must also be driving poorly and the target of others’ complaints. Well, here at Candor’s Global Headquarters we get asked a lot some version of “how do you…

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Podcast Episode 4: Ruinous Empathy And Criticism

Podcast Episode 4: Ruinous Empathy and Criticism

Giving criticism isn't usually something that people look forward to, but it needs to be done! If you don't give criticism when it's needed, you end up hurting people you care about by being "too nice." Kim and Russ both share stories about learning this the hard way and some tips to help you avoid Ruinous Empathy. Listen now: At a Glance Last week, Kim and Russ introduced the idea of praise and Ruinous Empathy -- showing you Care Personally, but…

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Video: Kim’s Manipulative Insincerity Story

Video: Kim’s Manipulative Insincerity Story

Remember that the labels that we use for the Radical Candor framework (Radical Candor, Ruinous Empathy, Obnoxious Aggression, Manipulative Insincerity) are not labels for people. They're ways to describe specific interactions, to help make Radical Candor easier. By sharing stories that show how these types of behaviors come about, we hope to remind you that we all make mistakes and help you learn from ours. Last month we shared a story from Kim about Obnoxious Aggression, and as you know if you've been…

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Radical Candor In Digital Services: Interview With ThreeSixtyEight

Radical Candor in Digital Services: Interview with ThreeSixtyEight

Back in December, we learned about another company that has committed to a culture of Radical Candor. ThreeSixtyEight is a digital services company that specializes in creating beautiful design and brand experiences for their clients, and they have made Radical Candor a core value, both for internal and client interactions. Kenny Nguyen, the CEO, reached out to us via Twitter to share his company’s mascot:   We were so excited by the ThreeSixtyEight “Radical Condor” mascot and wanted to learn…

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Podcast Episode 3: Ruinous Empathy And Praise

Podcast Episode 3: Ruinous Empathy and Praise

Have you ever received praise that made it feel like you were just getting a pat on the head? Or have you ever given someone praise because you wanted them to like you? This episode is for you! This week on the Radical Candor podcast: Ruinous Empathy and praise, with special guest, Dick Costolo! Listen to the episode now: In this episode We're so excited this week to have Dick Costolo as our guest on the podcast. Dick is the…

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Radical Candor Is NOT Brutal Honesty

Radical Candor is NOT Brutal Honesty

We have learned something really important from the way that the press sometimes covers Radical Candor. And we want your advice on how to communicate this idea more clearly. We want to learn to describe Radical Candor in a way that is not open to misinterpretation: too often press articles assert that Radical Candor is the same thing as brutal honesty, as front-stabbing, or that it is some sort of license to be a jerk. It is none of those…

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Podcast Episode 2: Radically Candid Criticism

Podcast Episode 2: Radically Candid Criticism

Radical Candor Episode 2 is here! In this week's episode, Russ and Kim talk about Radically Candid criticism. What is it and why does it work? They share stories about times they screwed up and then received Radically Candid criticism. Russ and Kim also give concrete tips for offering Radically Candid criticism in your own workplace. Listen now! At a Glance This week's episode is all about Radical Candor, which happens when you Challenge Directly at the same time that you show that…

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Video: A Journey To Manipulative Insincerity

Video: A Journey to Manipulative Insincerity

We've shared a couple of stories from Russ, telling about a time he was Ruinously Empathetic with his feedback, and then how he shifted to Obnoxious Aggression. What happened next is a common path; his Obnoxious Aggression led to Manipulative Insincerity. You may remember it from Stephanie Usry's story a couple of weeks ago. Watch this video to see Russ's full journey through each of these areas of the Radical Candor 2x2: https://www.youtube.com/watch?v=OT7Dr6Xb7HE   It's easy to see how we could…

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My 2016 Whoops The Monkey

My 2016 Whoops the Monkey

Two of my goals in starting Candor, Inc. and also in writing Radical Candor are to help others learn from my mistakes, and to encourage leaders to be open about the mistakes they make. There are several benefits to being self-critical publicly. One, you show that you know you’re not perfect, and this encourages others to criticize you when you’re making mistakes you may not be aware of. Two, you show that it’s not the end of the world to make…

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Podcast Episode 1: What Is Radical Candor?

Podcast Episode 1: What is Radical Candor?

Our first podcast episode is available now! This week Kim and Russ introduce the ideas behind Radical Candor, tell how they learned these lessons the hard way, and share practical tips for better relationships at work. Related Links Itching for more after listening to this episode? Check out these links: What is Radical Candor? Clip from Horrible Bosses -- "You're late" Clip from Office Space -- "Did you get the memo?" Clip from The Office -- "I want people to be…

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Resolve To Be A Better Leader In 2017

Resolve to Be a Better Leader in 2017

It’s that time of year. A time for new beginnings. A time for renewal and resolution. Like many, you may be feeling inspired and committed to a set of New Year’s Resolutions. But have you committed to any that will help you be a better leader in 2017? Maybe you’re not sure where to start, what leadership resolutions to choose. John Farmer, one of our engineers, and I developed a list of “Leadership New Year Resolutions” to help you start…

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