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Video: A Radical Candor Story

Video: A Radical Candor Story

It's time for some Radical Candor! Russ tells a story of receiving Radical Candor from his Colonel in the Marines. He gets a Direct Challenge that gives him a clear message for how he can improve, and as a result, Russ is able to become a better leader. https://www.youtube.com/watch?v=dTNK70WJc58   What may not be as clear in this version of the story is the way that the Colonel showed that he Cared Personally. This was something that he had done over…

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6 Tips For Taking Feedback Well

6 Tips for Taking Feedback Well

Have you ever noticed that when it rains, everyone shows up to work talking about how everyone else can’t drive in the rain? Have you noticed that no one is showing up saying they themselves can’t drive in the rain? I gotta believe that some of those complaining about others’ poor driving, must also be driving poorly and the target of others’ complaints. Well, here at Candor’s Global Headquarters we get asked a lot some version of “how do you…

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Podcast Episode 4: Ruinous Empathy And Criticism

Podcast Episode 4: Ruinous Empathy and Criticism

Giving criticism isn't usually something that people look forward to, but it needs to be done! If you don't give criticism when it's needed, you end up hurting people you care about by being "too nice." Kim and Russ both share stories about learning this the hard way and some tips to help you avoid Ruinous Empathy. Listen now: At a Glance Last week, Kim and Russ introduced the idea of praise and Ruinous Empathy -- showing you Care Personally, but…

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Video: Kim’s Manipulative Insincerity Story

Video: Kim’s Manipulative Insincerity Story

Remember that the labels that we use for the Radical Candor framework (Radical Candor, Ruinous Empathy, Obnoxious Aggression, Manipulative Insincerity) are not labels for people. They're ways to describe specific interactions, to help make Radical Candor easier. By sharing stories that show how these types of behaviors come about, we hope to remind you that we all make mistakes and help you learn from ours. Last month we shared a story from Kim about Obnoxious Aggression, and as you know if you've been…

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Radical Candor In Digital Services: Interview With ThreeSixtyEight

Radical Candor in Digital Services: Interview with ThreeSixtyEight

Back in December, we learned about another company that has committed to a culture of Radical Candor. ThreeSixtyEight is a digital services company that specializes in creating beautiful design and brand experiences for their clients, and they have made Radical Candor a core value, both for internal and client interactions. Kenny Nguyen, the CEO, reached out to us via Twitter to share his company’s mascot:   We were so excited by the ThreeSixtyEight “Radical Condor” mascot and wanted to learn…

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Podcast Episode 3: Ruinous Empathy And Praise

Podcast Episode 3: Ruinous Empathy and Praise

Have you ever received praise that made it feel like you were just getting a pat on the head? Or have you ever given someone praise because you wanted them to like you? This episode is for you! This week on the Radical Candor podcast: Ruinous Empathy and praise, with special guest, Dick Costolo! Listen to the episode now: In this episode We're so excited this week to have Dick Costolo as our guest on the podcast. Dick is the…

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Radical Candor Is NOT Brutal Honesty

Radical Candor is NOT Brutal Honesty

We have learned something really important from the way that the press sometimes covers Radical Candor. And we want your advice on how to communicate this idea more clearly. We want to learn to describe Radical Candor in a way that is not open to misinterpretation: too often press articles assert that Radical Candor is the same thing as brutal honesty, as front-stabbing, or that it is some sort of license to be a jerk. It is none of those…

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Podcast Episode 2: Radically Candid Criticism

Podcast Episode 2: Radically Candid Criticism

Radical Candor Episode 2 is here! In this week's episode, Russ and Kim talk about Radically Candid criticism. What is it and why does it work? They share stories about times they screwed up and then received Radically Candid criticism. Russ and Kim also give concrete tips for offering Radically Candid criticism in your own workplace. Listen now! At a Glance This week's episode is all about Radical Candor, which happens when you Challenge Directly at the same time that you show that…

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Video: A Journey To Manipulative Insincerity

Video: A Journey to Manipulative Insincerity

We've shared a couple of stories from Russ, telling about a time he was Ruinously Empathetic with his feedback, and then how he shifted to Obnoxious Aggression. What happened next is a common path; his Obnoxious Aggression led to Manipulative Insincerity. You may remember it from Stephanie Usry's story a couple of weeks ago. Watch this video to see Russ's full journey through each of these areas of the Radical Candor 2x2: https://www.youtube.com/watch?v=OT7Dr6Xb7HE   It's easy to see how we could…

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My 2016 Whoops The Monkey

My 2016 Whoops the Monkey

Two of my goals in starting Candor, Inc. and also in writing Radical Candor are to help others learn from my mistakes, and to encourage leaders to be open about the mistakes they make. There are several benefits to being self-critical publicly. One, you show that you know you’re not perfect, and this encourages others to criticize you when you’re making mistakes you may not be aware of. Two, you show that it’s not the end of the world to make…

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Podcast Episode 1: What Is Radical Candor?

Podcast Episode 1: What is Radical Candor?

Our first podcast episode is available now! This week Kim and Russ introduce the ideas behind Radical Candor, tell how they learned these lessons the hard way, and share practical tips for better relationships at work. Related Links Itching for more after listening to this episode? Check out these links: What is Radical Candor? Clip from Horrible Bosses -- "You're late" Clip from Office Space -- "Did you get the memo?" Clip from The Office -- "I want people to be…

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Resolve To Be A Better Leader In 2017

Resolve to Be a Better Leader in 2017

It’s that time of year. A time for new beginnings. A time for renewal and resolution. Like many, you may be feeling inspired and committed to a set of New Year’s Resolutions. But have you committed to any that will help you be a better leader in 2017? Maybe you’re not sure where to start, what leadership resolutions to choose. John Farmer, one of our engineers, and I developed a list of “Leadership New Year Resolutions” to help you start…

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Video: From Obnoxious Aggression To Manipulative Insincerity

Video: From Obnoxious Aggression to Manipulative Insincerity

Most of us don't consider ourselves to be jerks or rude people. So if we discover that we've been Obnoxiously Aggressive, we're chagrined! Unfortunately, the natural tendency then is to back off the Direct Challenge. Obnoxious Aggression turns into Manipulative Insincerity. In our latest video, Candor Trainer Stephanie Usry tells her stories about following this journey. https://www.youtube.com/watch?v=yaDhSO2j898   Next time you find yourself being Obnoxiously Aggressive, remember this story. Instead of backing off your Direct Challenge, push yourself higher on the…

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Announcing The Radical Candor Podcast

Announcing the Radical Candor Podcast

We're excited to announce that we are launching the Radical Candor podcast on January 2nd! It's hosted by Kim and Russ and will cover a range of leadership topics -- its about how not to hate the boss you have or be the boss you hate. Radical Candor -- how not to hate the boss you have or be the boss you hate Kim and Russ will introduce new management philosophies, share stories about cringeworthy boss moments, and provide practical tips to…

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Use Feedback To Break Biases And Think More Clearly

Use Feedback to Break Biases and Think More Clearly

When I was a child, my family used to have dinner every Sunday night with my grandparents. My grandfather said grace: “Lord, make us grateful for these and all our blessings, and keep us ever mindful of the needs of others.” When I turned twelve, I was sometimes asked to say grace, and I invariably got the second part wrong: “keep us ever needful of the minds of others.” Recently, I came to see the wisdom of those mixed up…

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Video: A Ruinous Empathy Story

Video: A Ruinous Empathy Story

Have you ever held back from saying what you really thought at work because you didn't want to hurt someone's feelings? Have you seen something that needed improvement but didn't tell the person, figuring they would realize and fix it on their own? If you said yes to either of these questions, you may be exhibiting Ruinous Empathy. But don't despair! So many of us have made these mistakes. We care about the people we work with, and we don't want…

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Why Feedback Helps Teams Achieve Results

Why Feedback Helps Teams Achieve Results

Most people don’t have any problem imagining how quality feedback can improve a relationship between two co-workers, and specifically, how it improves the relationship between managers and their direct reports. It just makes sense! The relationship between feedback and operating results, though, is often less clear in the minds of the customers that I talk to every week. Can feedback actually have a direct impact on the success of a company? To answer that question, let’s first look at the…

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Video: A Story About Obnoxious Aggression

Video: A Story About Obnoxious Aggression

Obnoxious Aggression can feel like a harsh label. But does this statement sound like something you might say? I will assert for the record that I am not a jerk. But I do sometimes behave like one. With the chaos and stress of work, it can sometimes be hard to take a step back and make sure we're showing we Care Personally. We all make mistakes, but it doesn't mean we're bad people. In this video, Kim tells a story…

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How To Improve, Not Kill The Annual Performance Review

How to Improve, Not Kill the Annual Performance Review

Q4 will be over before you know it, and you know what that means for so many companies: it’s performance review time! For some of you, you’re groaning and shaking your heads -- wishing you didn’t have to go through this burdensome process. Others are feeling relieved because your company has done away with formal performance reviews. We all know that the Performance Review gets a bad rap, but are they all bad? The Movement Against Performance Reviews There’s an…

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Video Tip: Radically Candid Criticism Is Not About Personality

Video Tip: Radically Candid Criticism is Not About Personality

Radically Candid criticism is not about someone's personality. When you give criticism, it is best to talk about how the work product could be improved, not about (alleged) flaws in the person's character. Saying things like "You're a jerk" or "You are sloppy" is neither kind nor helpful. And it's almost always an imperfect analysis of the situation. So whenever possible, focus your feedback on the work. Now, this isn't always possible, and Russ shares some tips for how to approach criticism…

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