Seven years ago, before launching Femgineer and having Kim Scott on FemgineerTV, I had to make my first sales hire for my second startup, BizeeBee. I had never hired a salesperson before. Most of my hiring experience had been with technical…
Kim shares a story about a time that she describes as the worst moment of her career. She learns a hard lesson after being Ruinously Empathetic with one of her employees for a period of several months. Although she Cares Personally and…
Giving criticism isn’t usually something that people look forward to, but it needs to be done! If you don’t give criticism when it’s needed, you end up hurting people you care about by being “too nice.” Kim and Russ both share stories about learning this the hard way and some tips to help you avoid Ruinous Empathy.
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Have you ever received praise that made it feel like you were just getting a pat on the head? Or have you ever given someone praise because you wanted them to like you? This episode is for you! This week on the Radical Candor podcast: Ruinous Empathy and praise, with special guest, Dick Costolo!
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Have you ever held back from saying what you really thought at work because you didn't want to hurt someone's feelings? Have you seen something that needed improvement but didn't tell the person, figuring they would realize and fix it…
Stephanie Usry cared personally about her co-worker -- she was one of her best friends! Because of this, Stephanie found herself in a tricky situation. She was so focused on showing that she Cared Personally that she missed the opportunity to help…
Many of us struggle with Ruinous Empathy. We want to build and maintain relationships with people, so we don't want to say things that upset them. But if you focus too much on caring personally and don't offer directly challenges…
Praise can be Ruinously Empathetic when bosses try to be “nice” and get things wrong. Below are a few cautionary tales of how trying to make a person feel good without taking the time to understand the details of their…
Do you think your feedback is often Ruinously Empathetic? If so, you're not alone. In our experience, most feedback mistakes fall in the Ruinous Empathy quadrant. People tend to back down from their Direct Challenge because they want to be…
If you think you've given criticism that was Ruinously Empathetic, check out these tips for moving towards Radical Candor! Criticize clearly Don’t try to spare people’s feelings by leaving out the details — that is not nice, it’s just unclear.…