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Kim shares a story about a time that she describes as the worst moment of her career. She learns a hard lesson after being Ruinously Empathetic with one of her employees for a period of several months. Although she Cares Personally and tries to be "nice," her lack of Direct Challenges causes issues for her, for the employee, and for her whole team.

Watch her story:

https://www.youtube.com/watch?v=uN0DQRqmQNs

Listen to episode 4 of the Radical Candor podcast to hear Kim and Russ discuss this story and provide tips for avoiding Ruinous Empathy.

Have you found yourself in a position like this one? We'd love to hear your story! Reach out in the comments below or on Facebook.

Ruinous Empathy and Recruiting, A Story

Ruinous Empathy and Recruiting, A Story

Seven years ago, before launching Femgineer and having Kim Scott on FemgineerTV, I had to make my first sales hire for my second startup, BizeeBee. I...

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Video: A Ruinous Empathy Story

Video: A Ruinous Empathy Story

Stephanie Usry cared personally about her co-worker -- she was one of her best friends! Because of this, Stephanie found herself in a tricky...

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Criticism & Ruinous Empathy

Criticism & Ruinous Empathy

When bosses care too much about hurting their employees’ feelings, they will avoid giving criticism. Eventually, it becomes too late to fix this ...

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