Developing trust is not simply a matter of "do x, y, and z, and you have a good relationship." Like all human bonds, the connections between bosses and the people who report to them are unpredictable and not subject to absolute rules.
Read MoreGive your team a sense of autonomy and agency, and they can bring their best selves to work. You can guide your team to real results if you've built a trusting relationship with each person reporting to you, and there can only be real trust when...
The most important question, the question that goes to the heart of being a good boss, doesn’t usually get asked. An exception was Ryan Smith, the CEO of Qualtrics. I’d just started coaching him, and his first question to me was, “I have just hired...
How do you create a climate where trust can flourish? How do you create a climate in which Radically Candid relationships can flourish? Your role as boss is far more meaningful than the usual Dilbert stereotype.
What Do Bosses Actually Do? Given my line of work, I get asked by almost everyone I meet how to be a better boss/manager/leader. I get questions from the people who worked for me, the CEOs I coached, the people who attended a class I taught, or a...
Sebastian Mallaby, author of The Infinity Machine, wrote that “Artificial Intelligence heralds a transformation more profound than anything since homo sapiens acquired the capacity for abstract thought some 70,000 years ago.” Adam Becker, author of...
Corrections, factual observations, disagreements, and debates are different from criticism. It’s vital to be able to correct somebody’s work, to make a factual observation, or to have a debate in public. But criticism should be offered in private.
In 2009, investors asked Tim Cook questions about what would happen when Steve Jobs was no longer Apple's CEO. He responded with the Cook Doctrine, one of the best articulations of how culture serves as a company's DNA that transcends any one...
1:1s Are Your Must-Do Meetings 1:1 conversations are your single best opportunity to listen, really listen, to the people on your team to make sure you understand their perspective on what’s working and what’s not working. These meetings also...
