Emotional Reactions At Work Are Awkward: Here’s How To Deal
When you’re delivering difficult feedback, even in a caring way, people are likely to get emotional. That’s OK; emotional reactions are normal. While you might be tempted to deliver feedback you know will elicit strong emotions in email, chat, or on the phone to avoid awkwardness, in-person or video conversations are best for two big reasons. The clarity of your feedback gets measured not at your mouth, but at the other person’s ear. So if you can’t see the reaction,…