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Video: A Story About Obnoxious Aggression

Obnoxious Aggression can feel like a harsh label. But does this statement sound like something you might say? I will assert for the record that I am not a jerk. But I do sometimes behave like one. With the chaos and stress of work, it can sometimes be hard to take a step back and make sure we're showing we Care Personally. We all make mistakes, but it doesn't mean we're bad people. In this video, Kim tells a story…

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Video Tip: Radically Candid Criticism is Not About Personality

Radically Candid criticism is not about someone's personality. When you give criticism, it is best to talk about how the work product could be improved, not about (alleged) flaws in the person's character. Saying things like "You're a jerk" or "You are sloppy" is neither kind nor helpful. And it's almost always an imperfect analysis of the situation. So whenever possible, focus your feedback on the work. Now, this isn't always possible, and Russ shares some tips for how to approach criticism…

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Video Tip: Praise in Public, Criticize in Private

When thinking about how to best deliver feedback, think not only about the manner in which you give it, but also the setting you choose. Radically Candid praise is delivered in public and Radically Candid criticism is delivered in private. When you share specifically what was great and why it was great publicly, not only does it have more meaning for the person being praised, it helps the whole team learn something new. If you're criticizing a person, it's much kinder…

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Reward the Candor

One of the tips we shared in our post about how to get more feedback is to reward feedback to get more of it. If you want to get others to open up and tell you what they think, you have to show them that you appreciate it. It’s a risk for them to tell you what they think, and if the risk isn’t worth it -- if they are punished for their real-talk or see that it is ignored…

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Video Tip: Radically Candid Criticism is Humble

Radically Candid criticism is humble. When you Challenge Directly, you don't have to be right. And when you are open to learning that what you think is dead wrong, you show that not only are you willing to Challenge Directly, you are willing to BE challenged directly. This builds trust. Be happy to be proven wrong. What you care about is helping others do the best work of their careers, and getting to the best answer. Watch this video for more thoughts…

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Video: A Ruinous Empathy Story

Stephanie Usry cared personally about her co-worker -- she was one of her best friends! Because of this, Stephanie found herself in a tricky situation. She was so focused on showing that she Cared Personally that she missed the opportunity to help her friend by giving a Direct Challenge. Her story is a reminder why it's important to Challenge Directly, especially when you care about someone. Watch the video of her story to find out what happened. https://youtu.be/FJF-NwwnGvk More stories about Ruinous Empathy

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The Financial Risks of Ignoring Feedback

Feedback is a critical, integral skill for success and growth in the workplace, not only for managers but for everyone. It’s very hard to give and receive feedback, and you may hate doing it. But if you don’t do both, it can create bad situations for you and the teams around you. Don’t believe us? Read this story from one of our readers for an example of the financial importance of providing and accepting feedback. Building a Relationship Several years…

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Video Tip: Radically Candid Criticism is In Person

Radically Candid criticism is delivered in person. Remember, Radical Candor gets measured at the listener's ear, not the talker's mouth. Since communication is mostly nonverbal, it's really hard to know if your criticism is Radically Candid -- or not -- if you can't see how it lands. The only way to know if you've been kind and clear is to see how the other person is reacting. Watch the video to get Russ's tips for giving criticism in person: https://www.youtube.com/watch?v=uvOrgWhVjyk…

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Video Tip: Radically Candid Criticism is Immediate

Our goal is to help you improve your impromptu feedback. And that word "impromptu" is key. We think it's extremely important to give feedback immediately, rather than saving it up for a scheduled meeting, or even worse, for an annual performance review. So today's tip is that Radically Candid criticism is immediate. It's easier to be specific when the details are fresh and it's also more kind because it gives the person an opportunity to fix it faster. In this video, Russ explains why…

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Radical Candor and Software Engineers: Interview with ZenHub

We frequently hear about companies who are excited about Radical Candor and trying it out in their organizations. Each time, our first reaction is to ask, “Wow! How’s it working for you? What have you learned? How can we make it easier?” We’ve been chatting with a few different companies to learn about their Radical Candor experiences, and we think their stories and specific contexts can help others as well. So we want to share those experiences with you, so…

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