On this episode of the Radical Candor Podcast the team explains that once a decision is made, you’ve got to get people on board, which brings us to step 5 of the Get Shit Done Wheel — Persuade. While getting others to accept your idea might feel like a foregone conclusion, persuasion isn’t easy, and it’s important to get it right. What’s more, persuasion at this stage of the GSD Wheel can feel unnecessary and make the decider resentful of people on the team who aren’t fully in agreement. Kim, Jason and Amy discuss why expecting others to implement a decision without being persuaded that it’s the right thing to do is a recipe for terrible results and why it’s vital to persuade people (like your friend’s Uncle Scrammy) that you’ve done your homework.
Listen to the episode:
Radical Candor Podcast Episode At a Glance
The decider has painstakingly gone through the listen, clarify, and debate steps and made a decision. Why doesn’t everyone else get why it’s obvious we should do this — or at least be willing to fall in line?
This step of the Get Shit Done Wheel — Persuade — is based on Aristotle’s framework and the team outline 4 steps for the persuader to follow to get everyone’s buy-in.
- Credibility: Demonstrate expertise and humility when persuading.
- Logic: Show your work when persuading your team.
- Emotion: The listener’s emotions, not the speaker’s when trying to persuade.
- All-hands Meetings: Bring others along.
Radical Candor Podcast Checklist
- To be perceived as credible you’re going to have authentically demonstrate both expertise and humility. And in order to truly demonstrate humility, you need to be flexible, curious and acknowledge the contributions of others.
- Show your work! Make sure you demonstrate — in a tangible way — how you came to your decision by showing your work.
- Remember, when persuading others to adopt your decision it’s important to focus on the listener’s emotions, not the speaker’s. You want to manage your own emotions and recognize other people’s emotions. While you might have a strong emotional connection to a decision, if you fail to take into account your listener’s emotions, too, you won’t be persuasive.
- Hold an all-hands meeting to bring others along. Make sure your meetings include both a presentation and a Q&A.
Radical Candor Podcast Resources
- Radical Candor Podcast Season 4, Episode 2: Use the GSD Wheel So No One Feels Sad, Bad or Left Out
- How to Persuade Others You’ve Made the Right Decisions
- Overcoming the Shadow of Expertise: How Humility and Learning Goal Orientation Help Knowledge Leaders Become More Flexible
- Stanford Encyclopedia of Philosophy: Aristotle Logic, Science, and Dialectic
- Influence: The Psychology of Persuasion by Robert B. Cialdini
- You can learn more about the decision-making process discussed on this episode in chapters 4 & 8 of Radical Candor
Just Work is Available Everywhere Books are Sold!
Order Kim’s new book, Just Work: How To Root Out Bias, Prejudice, and Bullying to Create a Kick-Ass Culture of Inclusivity, to learn how we can recognize, attack, and eliminate workplace injustice ― and transform our careers and organizations in the process.
We ― all of us ― consistently exclude, underestimate, and underutilize huge numbers of people in the workforce even as we include, overestimate, and promote others, often beyond their level of competence. Not only is this immoral and unjust, but it’s also bad for business. Just Work is the solution.
Just Work is Kim’s new book, revealing a practical framework for both respecting everyone’s individuality and collaborating effectively. This is the essential guide leaders and their employees need to create more just workplaces and establish new norms of collaboration and respect. Read more >>
Radical Candor Podcast Listeners Get 10% Off The Feedback Loop
Improvising Radical Candor, a partnership between Radical Candor and Second City Works, introduces The Feedback Loop (think Groundhog Day meets The Office), a 5-episode workplace comedy series starring David Alan Grier that brings to life Radical Candor’s simple framework for navigating candid conversations.
You’ll get an hour of hilarious content about a team whose feedback fails are costing them business; improv-inspired exercises to teach everyone the skills they need to work better together, and after-episode action plans you can put into practice immediately.
We’re offering Radical Candor podcast listeners 10% off the self-paced e-course. Follow this link and enter the promo code FEEDBACK at checkout.
The Radical Candor Podcast theme music was composed by Cliff Goldmacher. Order his book: The Reason For The Rhymes: Mastering the Seven Essential Skills of Innovation by Learning to Write Songs.