Applying Radical Candor to feedback
Feedback is praise and criticism. The reason Radically Candid feedback is hard is that criticism can feel mean, and praise can feel patronizing.
The purpose of criticism is to help people know what to do better. When giving criticism, most people fear being Obnoxiously Aggressive, so they tend to retreat to vague Ruinous Empathy. But when getting criticism most people would rather hear it straight. Focus on being both kind and clear to give Radically Candid criticism.
The purpose of praise is to help people know what to do more of. When you praise others to be “nice” or to try make them feel good, it comes across as Ruinous Empathy or Manipulative Insincerity. Make your praise specific and sincere to help people repeat their success.
How to get started
Creating a culture of feedback on your team will improve your relationships and help your team achieve more success. We recommend starting with these steps:
- Get feedback from others — Show everyone how you benefit from their candor. Lead by example.
- Give feedback — Remember to Challenge Directly and show that you Care Personally. Use our tips for moving towards Radical Candor, and make sure to find out how your feedback feels to the person receiving it.
- Encourage feedback — Take simple, visible actions to push your team to give each other praise and criticism.