This post about feedback in healthcare as an act of caring was contributed by Sue…
If you think you’ve given criticism that was Obnoxiously Aggressive, check out these tips for moving towards Radical Candor!
This doesn’t mean sugar coating. It means seeing your criticism as an act of kindness, meant to help the person improve. If others have rated your criticism as Obnoxiously Aggressive, you’re not showing that you Care Personally. Try to pause for just a moment and imagine the face of somebody you really care about. Bring the kindness you’d show that person to this conversation.
State your intentions
Try to offer a story about a time when you made a similar mistake, and show how somebody’s criticism helped you. Offer your criticism as a gift intended to help the person improve. Help them see it’s not a punishment intended to humiliate.
Criticize HUMBLY, expecting to be challenged and sometimes proven wrong
You want to offer CANDOR (“Here’s what I think, what do you think?”) not the TRUTH (“Here’s what I know, you don’t know shit from shinola!”)
Criticize IMMEDIATELY to keep it quick and light
Don’t save up criticism and then pile on a person in a 1:1 or a performance review. Small, quick course corrections are kinder and easier to take than a pile-on well after the fact.
Don’t hide from emotion
Often people avoid giving feedback in person because they are afraid of confronting the other person’s emotions. That’s a big mistake. Reacting to emotion with compassion is a good way to move up on the “Care Personally” axis.
To show you care personally, criticize IN PRIVATE, praise in public. It’s fine to debate or disagree in public, but when you are criticizing a person’s work or behavior, do it privately.
Don’t criticize personality
Don’t say “You’re wrong!” Instead say, “That’s wrong.” For bonus humble points, say, “I think that’s wrong, and here’s my rationale for why: [data point 1, fact 2, theory 3]”