How To Give Candid Feedback With the Radical Candor CORE Method

If you’re reading this, you’re likely curious about how to give feedback. We’ve got you covered with Radical Candor’s super simple CORE Candid Feedback Model.

Radical Candor is what happens when you show someone that you Care Personally while you Challenge Directly, without being aggressive or insincere. Radical Candor really just means saying what you think while also giving a damn about the person you’re saying it to.

If you’re wondering how to give constructive feedback and you want to make sure you’re giving candid feedback, it’s important to remember that Radically Candid feedback, which is praise and criticism, includes both caring and a challenge. What’s more, we don’t like referring to effective feedback as “constructive feedback” for reasons you can learn more about in the blog post.

That being said what we call candid feedback you might call constructive feedback. However, for the purposes of your learning how to give effective feedback, when we say feedback we mean criticism that is kind and clear and praise that is specific and sincere.

What is Candid Feedback?

 Candid feedback is feedback given with the intention of being helpful and improving the recipient’s performance or behavior. It involves being humble and open to the possibility of being wrong, and communicating the intent to be helpful.

Candid feedback is best delivered synchronously so you can check for understanding and gauge the person’s reaction to know how your feedback landed.

Candid feedback examples can include specific and sincere praise, as well as clear and helpful criticism. For praise, it could be acknowledging someone’s successful completion of a project and challenging them to apply that experience to a new project or teach others.

For criticism, it could involve providing helpful suggestions for improvement, such as pointing out areas where someone can be more clear or concise in their communication. The key is to be kind, clear, and focused on helping the recipient grow and improve.

Here are some examples of candid feedback:

1. “Great job on the last project! Your ability to come in under budget allowed us to tackle a project that had been on our backlog for a long time. I’d love for you to show the team how you accomplished this!”
2. “I appreciate your effort in the presentation, but I noticed that you used a lot of filler words like ‘um’ and ‘uh.’ It would be helpful if you could work on minimizing those distractions and being more concise in your delivery. I want to help you succeed and would like to recommend a speech coach.”

Read our Radically Candid Feedback FAQs >>

Why Candid Feedback is Important

Some benefits of giving candid feedback include developing stronger relationships, allowing for more praise to be shared, providing different perspectives, addressing issues directly, improving performance and behavior, creating a culture of accountability, and fostering continuous learning and professional development.

How to Receive Candid Feedback Without Getting Defensive

Receiving candid feedback can be challenging, but here are some tips to help you:

1. Prepare your mind and ask for feedback regularly. By asking for feedback more often, you create an environment where people feel comfortable sharing their thoughts.
2. Be open and receptive. When receiving feedback, listen actively and avoid becoming defensive. Remember that feedback is an opportunity for growth and improvement.
3. Thank the person for their feedback. Show appreciation for their honesty and willingness to provide helpful insights.
4. Seek clarification if needed. If you don’t fully understand the feedback, ask for examples or further explanation to ensure you grasp the message.
5. Reflect on the feedback. Take some time to process the feedback and consider how it aligns with your goals and values. Use it as a tool for self-reflection and personal development.

Remember, receiving candid feedback is an essential part of personal and professional growth. Embrace it as an opportunity to learn and improve.

How to Give Candid Feedback Using the CORE Method

Let’s start with praise. In order to make sure your praise tells the other person what was good and shows them what to do more of, use the four-step CORE model to practice how to give feedback that others will take to heart and act on.

C — Context (Cite the specific situation.)

O — Observation (Describe what was said or done.)

R — Result (What is the most meaningful consequence to you and to them?)

E — Expected nExt stEps (What are the expected next steps?)

How to give feedback examples: CORE praise that includes both caring and a challenge looks like this.

“I asked you to help us be more efficient (Context), you went above and beyond by implementing Slack (Observation), the team is spending less time on email but more time communicating, which allows us to get more done in less time (Result). We’d love for you to explore other tools that can help streamline communication in the office (Expected nExt stEps).”

Candid Feedback: 5 Things to Remember About Praise

1. Just like criticism, praise can be awkward; but it’s important to know what we do well and should continue doing.
2. We need to push through our discomfort with praise, especially when praising others requires us to recognize our own failures.
3. Being specific and sincere is a real relationship-building opportunity. It helps people feel seen and appreciated while also getting a new perspective on their work. These moments act like deposits into the relationship bank.
4. Praise includes a challenge as well as caring; the challenge for praise can be simply for that person to continue doing what they did well, or it could be to take that experience to a new project. Or teach what they did to others!
5. Finally, praise in public. Public praise allows not only the recipient to know what to do more of but it also shows the rest of the team.

How to Give Feedback: Practice Giving CORE Praise

Write yourself a praise note using CORE. Remember to be specific and sincere. Wait, what? Give myself some praise? Yep. Care Personally + Challenge Directly starts with you.

We meant it when we said, to focus on the good stuff! If you want to give someone else praise, remember it takes practice. Use the CORE feedback model to think through praise you can give others and provide it on a weekly basis.

How to Give Good Feedback: Make Your Candid Feedback Hip

Remember, feedback isn’t all sunshine and rainbows, but you can still deliver critical candid feedback in a way that’s both kind and clear. Radically Candid Criticism is HIP.

Being kind means caring about what’s best for the person long-term, not just what feels easiest right now. Being clear means leaving no room for interpretation about what you really think — while also being open to the possibility that your opinion is wrong. We call this HIP feedback.

Humble: It is important to walk into a feedback conversation with a sense of humility, knowing that your point of view is an important piece of a larger puzzle. Speak from your point of view, but leave space for them as well. 

Helpful: Consider the goal of the conversation. Are you having it to win, or are you having it to help? Make sure your goal is to help the other person succeed, otherwise, it’s not helpful. 

Immediate: Give feedback immediately, or as close to immediately as possible. When you wait too long, you can get caught up in debating details versus immediately nipping something in the bud.

In Person or Synchronously: If you have feedback conversations over text or email, you lose much if not all of your ability to get a sense of how your words are landing, as well as an opportunity to hear the full extent of the other person’s experience. 

In Private: The part of your brain that interprets physical threats is the same part that activates when you feel a threat to your identity or ego. If you criticize someone in public, chances are they will go into fight, flight, freeze mode and be unable to take in what we are saying. 

Not About Personality: Make sure to focus on the behavior, not the person. For example, would you respond better to someone giving you feedback about the need to show up to work on time, or would you prefer that they give you the feedback by calling you lazy?

Candid Feedback: Give Kind & Clear Criticism

When providing criticism, the most important thing is to be humble and helpful. You may be wrong, and you want the other person to tell you if you are. Communicate your intent to be helpful as clearly as you communicate the feedback itself. 

Have the conversation in private and synchronously so you can check for understanding. Just like when you’re breaking up with someone, we beg of you, don’t have these conversations in text, over email… and especially not in Slack.

To make sure you’re not criticizing someone’s personality when delivering criticism, you can follow the CORE feedback model:

Candid feedback examples: Here’s some helpful criticism that Kim Scott received from her boss: “After the meeting when I told you that you said ‘um’ a lot and recommended a speech coach,” (Context), “you made a brush-off gesture” (Observation). “This makes me feel like you weren’t hearing me and won’t go to the speech coach I’m recommending, which would be a shame because if you stop saying um so much you’ll be more effective” (Result). “Go to the damn speech coach!” (Expected nExt stEps)

How to Give Feedback: Practice Your Skills

Think about a time when someone gave you a piece of criticism that you are grateful for. How did it feel to get it? What did they do that made the experience successful? What would have happened had you not received that feedback?

 

Download our Candid Feedback Practice Playbook >>