Video Tip: Move Your Feedback Away from Ruinous Empathy and Do This Instead
Do you think your feedback is often Ruinously Empathetic? If so, you're not alone. In our experience, most feedback mistakes fall in the Ruinous...
Table of Contents
We've been sharing video tips from Kim and Russ every couple of weeks, and we started off with a bunch of tips about giving praise. We received feedback from one of our community, asking for more tips for giving criticism. How can you be Radically Candid in tougher conversations? First, let us say thank you so much for the feedback!
https://youtu.be/cf6-AZNFDPw
Please keep letting us know when we need to adjust our course! Send us feedback via our website, or reach out on Twitter or Facebook.
Now let's get into this week's video tip and talk about giving criticism.
Radical Candor means Challenging Directly and showing that you Care Personally. How can you do these two things when giving criticism? Be both kind and clear. Being kind means caring about what's best for the person long term, not just what feels easiest right now. Being clear means leaving no room for interpretation about what you really think.
Watch the video to hear Russ and Kim's tips for being kind while giving criticism. Kim also shares a ridiculous story that will help you remember to be very clear in tougher conversations.
https://www.youtube.com/watch?v=FIxNvrRvEos
Watch more tips and examples of Radically Candid criticism:
Radically Candid Criticism is Immediate
Radical Candor means Challenging Directly while showing you Care Personally — even in tough conversations. When giving criticism, this translates to being both kind and clear at the same time. Being kind means focusing on what's genuinely best for the person in the long term, not just what feels comfortable in the moment. Being clear means leaving absolutely no room for misinterpretation about what you really think and what needs to change.
Kindness in criticism isn't about softening the message to the point of confusion — it's about genuinely caring about the other person's growth and long-term wellbeing. You can be kind by delivering feedback privately, acknowledging the person's strengths, and framing the criticism around improvement rather than blame. The key is that kindness and clarity are not opposites; you need both to be Radically Candid. Watering down your message to spare feelings in the short term often does more harm than good.
Clarity ensures the person receiving feedback actually understands what needs to change. Vague or overly hedged criticism — even when well-intentioned — leaves room for misinterpretation, which means the problem is likely to persist. Radical Candor requires that you say exactly what you mean, without burying the core message in qualifications. If someone walks away unsure of what you were really trying to say, the feedback hasn't served its purpose, no matter how kindly it was delivered.
Bluntness — what the Radical Candor framework calls "Obnoxious Aggression" — means challenging someone directly without showing you care personally. Radical Candor requires both dimensions: you must Challenge Directly AND show you Care Personally. The care is what separates constructive, growth-oriented criticism from feedback that simply feels harsh or demoralizing. Without the caring component, even accurate criticism can damage trust and relationships rather than improve them.
Ruinous Empathy happens when you care so much about not hurting someone's feelings that you fail to deliver the honest feedback they need. It feels kind in the moment but is actually harmful long term because the person never gets the chance to improve. Radical Candor pushes you past that discomfort: you still show you care personally, but you don't let that care prevent you from being direct and clear about what isn't working.
Three ways to put this into practice.
Related reading
Do you think your feedback is often Ruinously Empathetic? If so, you're not alone. In our experience, most feedback mistakes fall in the Ruinous...
If you think you've given criticism that was Obnoxiously Aggressive, check out these tips for moving towards Radical Candor!
Giving criticism is hard! Check out these tips for offering Radical Candor: