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Candor’s “Give Feedback” Playbook

We’ve been so excited about all the engagement we’ve gotten from our podcast listeners. We are getting great, thoughtful questions after each episode, and we know they’re questions that others have as well! So we’ll be sharing some of the advice we’re giving to individual listeners here on the blog. Here’s a question from Kathryn: My question relates to how one can challenge directly regarding inflexibility. I have a staff member that really struggles with his daily responsibilities I think…

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Video Tip: Radically Candid Criticism is Helpful

Radically Candid criticism is helpful. When you are really clear about what's wrong and why, you help the person fix the problem. But you may hesitate to give your criticism when you don't have actual help to offer or when you're worried that you might be wrong. Kim shares tips for overcoming these concerns and giving helpful criticism. Watch the video: https://youtu.be/Ea5KoAqACzY Read more tips for giving helpful feedback or revisit our video with tips for offering helpful praise.

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Tips to Avoid Obnoxiously Aggressive Criticism

If you think you've given criticism that was Obnoxiously Aggressive, check out these tips for moving towards Radical Candor! Criticize kindly This doesn’t mean sugar coating. It means seeing your criticism as an act of kindness, meant to help the person improve. If others have rated your criticism as Obnoxiously Aggressive, you’re not showing that you Care Personally. Try to pause for just a moment and imagine the face of somebody you really care about. Bring the kindness you’d show…

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Tips to Avoid Manipulatively Insincere Criticism

If you think you've given criticism that was Manipulatively Insincere, check out these tips for moving towards Radical Candor! Criticize kindly and clearly Just say what you really think. It’s not mean if it’s clear enough. If others have rated your criticism as Manipulatively Insincere, you’re not showing you care or challenging them directly enough. It’s hard to break free from the “if you don’t have anything nice to say don’t say it at all” advice that was pounded into…

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Tips to Avoid Ruinously Empathetic Criticism

If you think you've given criticism that was Ruinously Empathetic, check out these tips for moving towards Radical Candor! Criticize clearly Don’t try to spare people’s feelings by leaving out the details — that is not nice, it’s just unclear. If others have rated your criticism as Ruinously Empathetic, you’re not Challenging Directly enough. Try clearly explaining what you think directly to them. Just say it! When you don’t say it, you rob the person of a chance to fix…

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Tips for Radically Candid Criticism

Giving criticism is hard! Check out these tips for offering Radical Candor: Radically Candid criticism is kind and clear Easy to say, hard to do. Being kind means caring about what’s best for the person long term, not just what feels easiest right now. Being clear means leaving no room for interpretation about what you really think — while also being open to the possibility that your opinion is wrong. Be helpful When you are really clear about what’s wrong and…

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Tips to Avoid Manipulatively Insincere Praise

If you think you've given praise that was Manipulatively Insincere, check out these tips for moving towards Radical Candor! Praise specifically and sincerely The more vague your praise is the less genuine it feels. If somebody has rated your praise as Manipulatively Insincere, you’re not showing you care or challenging them directly enough. Try saying “I like the way you ___” It’s hard to be non-specific after that opening. And when you’re precise about something you admire and why, your sincerity…

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Tips to Avoid Ruinously Empathetic Praise

If you think you've given praise that was Ruinously Empathetic, check out these tips for moving towards Radical Candor! Praise Specifically Just saying “good job” is not helpful, and saying, “you are great” can actually be counterproductive. If somebody has rated your praise as Ruinously Empathetic, you’re not challenging them enough. Try being specific enough to show how to build on the success. Your job is not to be a cheerleader It’s to offer praise that shows exactly what was great…

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Tips to Avoid Obnoxiously Aggressive Praise

If you think you've given praise that was Obnoxiously Aggressive, check out these tips for moving towards Radical Candor! Praise Sincerely Focus on the good stuff — but if you don’t mean it, don’t say it! If somebody has rated your praise as Obnoxiously Aggressive, you’re not showing that you really do Care Personally. When you see something you genuinely like, just say it! Praise helps people turn great work into insanely great work You’re not “babying people’s egos” when you…

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Tips for Radically Candid Praise

The purpose of praise is to help people know what to do more of. Check out these tips for offering Radical Candor: Radically Candid praise is specific and sincere Easy to say, hard to do. Being specific about what’s great rather than just saying “good job” inspires growth rather than plateauing. Sincerity usually flows from the combination of specificity and caring personally. Be helpful When you explain exactly what is good and why, it helps people know what to do more…

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