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Giving Feedback (9)

Video: A Ruinous Empathy Story

Have you ever held back from saying what you really thought at work because you didn't want to hurt someone's feelings? Have you seen something that needed improvement but didn't tell the person, figuring they would realize and fix it on their own?

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Why Feedback Helps Teams Achieve Results

Most people don’t have any problem imagining how quality feedback can improve a relationship between two co-workers, and specifically, how it improves the relationship between managers and their direct reports. It just makes sense!

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Video: A Story About Obnoxious Aggression

Obnoxious Aggression can feel like a harsh label. But does this statement sound like something you might say?

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How to Improve, Not Kill the Annual Performance Review

Q4 will be over before you know it, and you know what that means for so many companies: it’s performance review time!

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Video Tip: Radically Candid Criticism is Not About Personality

Radically Candid criticism is not about someone's personality. When you give criticism, it is best to talk about how the work product could be improved, not about (alleged) flaws in the person's character. Saying things like "You're a jerk" or "You...

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Video Tip: Praise in Public, Criticize in Private

When thinking about how to best deliver feedback, think not only about the manner in which you give it, but also the setting you choose. Radically Candid praise is delivered in public and Radically Candid criticism is delivered in private. When you...

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Video Tip: Radically Candid Criticism is Humble

Radically Candid criticism is humble. When you Challenge Directly, you don't have to be right. And when you are open to learning that what you think is dead wrong, you show that not only are you willing to Challenge Directly, you are willing to BE...

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Video: A Ruinous Empathy Story - Steph Usry

Stephanie Usry cared personally about her co-worker -- she was one of her best friends! Because of this, Stephanie found herself in a tricky situation. She was so focused on showing that she Cared Personally that she missed the opportunity to help...

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The Financial Risks of Ignoring Feedback

Feedback is a critical, integral skill for success and growth in the workplace, not only for managers but for everyone. It’s very hard to give and receive feedback, and you may hate doing it. However, ignoring feedback (giving and getting it) can...

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Video Tip: Radically Candid Criticism is In Person

Radically Candid criticism is delivered in person. Remember, Radical Candor gets measured at the listener's ear, not the talker's mouth. Since communication is mostly nonverbal, it's really hard to know if your criticism is Radically Candid -- or...

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