Radical Candor AI Privacy Policy

Radical Candor AI Privacy Policy

1. Introduction and definitions

Welcome to Radical Candor AI's Privacy and Data Protection Policy ("Privacy Policy").

At Radical Candor LLC ("we", "us", or "our"), a Delaware limited liability company operating in the United States, we are committed to protecting and respecting your privacy and personal data in compliance with applicable US federal and state privacy laws and regulations.

This Privacy Policy explains how we collect, process and keep your data safe. The Privacy Policy will tell you about your privacy rights and inform our employees and staff members of all their obligations and protocols when processing data.

Our contact details

Name: Radical Candor LLC
Email: contact@radicalcandor.com

Useful definitions

User: any registered user of Radical Candor AI

2. The type of personal information we collect

We currently collect and process the following information:

  • Profile/Identity Data: This is data relating to your first name and last name.
  • Contact Data: This is data relating to your email address.
  • Marketing and Communications Data: This is your preferences in receiving marketing information and other information from us.
  • Email Communication Data: This includes data about your interactions with our emails such as your email history and whether you've opened and clicked links within our emails.
  • Transactional Data: This is information of details and records of all payments made for our services or products.
  • Technical Data: This is your IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to engage with us.
  • Customer Support Data: This is data relating to any support requests, issue reports, feedback and survey responses you provide.
  • Usage Data: information about how you use our website, products and services (e.g. clicks, page views etc.).
  • User Content Data ("User Content"): This is data relating to any input you provide to our services, including the messages you send in conversations, or voice recordings if you use the voice recognition feature.
  • Generated Output Data: This is data generated by the artificial intelligence (AI) services based on inputs provided from User Content.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. In accordance with our Terms of Use, you must not input any sensitive personal data or confidential information to Radical Candor AI.

3. How we get the personal information and why we have it

Set out below is a table containing the different types of personal information we collect, how we use it and the lawful basis for processing that information. Examples provided in the table below are indicative in nature and the purposes for which we use your information may be broader than described but we will never process your information without a legal basis for doing so and it is for a related purpose. For further inquiries please contact us by email at contact@radicalcandor.com.

Activity Type of data Legal Basis Lawful basis for processing
When a user registers an account Profile/Identity Data
Contact Data
Marketing and Communications Data
Technical Data
Usage Data		 Consent
Contractual Necessity
Legitimate Business Interest		 We need to process this data to create an account for a user and provide them with the relevant accesses
When a user inputs content (User Content) into the web application (e.g. conversation messages) Profile/Identity Data
Technical Data
Usage Data
User Content Data		 Contractual Necessity
Legitimate Business Interest		 We need to process this data to provide our AI conversation practice and feedback services
When a user requests support or provides feedback Profile/Identity Data
Contact Data
Marketing and Communications Data
Technical Data
Customer Support Data
Usage Data		 Contractual Necessity
Legitimate Business Interest		 We need to process this data so that we can diagnose user issues, collect and understand feedback, and contact the user where follow-up is required or requested
When a user interacts with the features and functionality of Radical Candor AI Profile/Identity Data
Technical Data
Usage Data
User Content Data		 Legitimate Business Interest We need to process this data to help us analyse and better understand how you are using our product in order to improve your experience. We use third-party analytics providers who use cookies and other technologies to collect data on our users' behaviour (e.g. clicks, page views, time spent) and their devices (e.g. IP address, device type, browser information)
When we process payment for our services Transactional Data Contractual Necessity
Legal Compliance		 We need to process this data to keep a record for our internal accounting purposes
When we send and you interact with our email communications (including transactional, marketing, product notifications) Profile/Identity Data
Contact Data
Marketing and Communications Data
Email Communication Data
Technical Data
Usage Data		 Consent
Contractual Necessity
Legitimate Business Interest		 We process this data to:
• Send you important service updates and notifications
• Provide onboarding assistance and product guidance
• Share product updates and newsletters
• Send learning reminders and engagement notifications
• Analyse email engagement to improve our communications

You can manage your email preferences by using the unsubscribe link provided in every marketing email or contacting us at contact@radicalcandor.com

We may share this information with a small number of carefully-selected service providers and data sub-processors to help operate and optimise the service we provide, including Google, Microsoft, OpenAI, Anthropic, Sentry, PostHog, Hotjar, Customer.io.

The legal bases we rely on for processing this information include:

  • "Consent": In certain situations, we collect your personal information with your consent, such as when you 'opt in' to a service. You are able to remove your consent at any time. You can do this by contacting us by email at contact@radicalcandor.com.

  • "Contractual Necessity": We may require certain information from you in order to fulfil our contractual obligations and provide you with the promised service.

  • "Legitimate Business Interests": We may collect certain information to meet our legitimate business interests - this covers aspects that can be reasonably expected as part of running our business, that will not have a material impact on your rights, freedom or interests. Examples could be your address, so that we know where to deliver something to, or your name, so that we have a record of who to contact moving forwards.

We may share your Personal Data with subcontractors or affiliates, subject to confidentiality obligations to use it only for the purposes for which we disclose it to them and pursuant to our instructions.

We may also share Personal Data with interested parties in the event that Radical Candor LLC anticipates a change in control or the acquisition of all or part of our business or assets or with interested parties in connection with the licensing of our technology.

If Radical Candor LLC is sold or makes a sale or transfer, we may, in our sole discretion, transfer, sell or assign your Personal Data to a third party as part of or in connection with that transaction. Upon such transfer, the Privacy Policy of the acquiring entity may govern the further use of your Personal Data. In all other situations your data will still remain protected in accordance with this Privacy Policy (as amended from time to time).

We may share your Personal Data at any time if required for legal reasons or in order to enforce our terms or this Privacy Policy.

https://radicalcandor.com may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave https://radicalcandor.com, we encourage you to read the privacy policy of every website you visit.

4. How we store your personal information

We are concerned with keeping your data secure and protecting it from inappropriate disclosure. We implement various security measures and industry best practices to ensure the security of your Personal Data on our systems, including:

  • Hosting (e.g. for webservers, databases) on Google Cloud, following their best practices, e.g. encryption in transit and HTTPS;
  • Best practices for user authentication, e.g. computationally-expensive cryptographic hashing and salting of passwords, default to well-known libraries for security and login functionality, conceal whether users exist, and role-based permissions;
  • For Radical Candor LLC employees/contractors, we use strong passwords and keys, multi-factor authentication and/or single-sign-on where possible;
  • We follow security best practices for user input (e.g. for web forms), and best-effort protections against malicious AI attacks such as prompt injection.

Any personal information collected by us is only accessible by a limited number of employees who have special access rights to such systems and are bound by obligations of confidentiality. If and when we use subcontractors to store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession. However, unfortunately no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Radical Candor LLC to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for. We will then dispose of your information by removing any personally-identifiable information from our systems. We may retain your personal information for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

5. Your data protection rights

Depending on where you reside, you may have certain rights regarding your personal information:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to correction - You have the right to ask us to correct personal information you think is inaccurate or incomplete.

Your right to deletion - You have the right to ask us to delete your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we will respond to you within a reasonable timeframe.

Please contact us by email at contact@radicalcandor.com if you wish to make a request.

California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to contact@radicalcandor.com.

6. International transfer of data

Radical Candor LLC is based in the United States. Your information is stored and processed in the US. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in the US where our servers and central database are located.

7. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing contact@radicalcandor.com.

8. Notification of changes and acceptance of policy

We keep our Privacy Policy under review and will place any updates here. This version is dated 6th October 2025.

By using Radical Candor AI, you consent to the collection and use of data by us as set out in this Privacy Policy. Continued access or use of Radical Candor AI will constitute your express acceptance of any modifications to this Privacy Policy.


9. Interpretation

All uses of the word "including" mean "including but not limited to" and the enumerated examples are not intended to in any way limit the term which they serve to illustrate. Any email addresses set out in this policy may be used solely for the purpose for which they are stated to be provided, and any unrelated correspondence will be ignored. Unless otherwise required by law, we reserve the right to not respond to emails, even if they relate to a legitimate subject matter for which we have provided an email address. You are more likely to get a reply if your request or question is polite, reasonable and there is no relatively obvious other way to deal with or answer your concern or question (e.g. FAQs, other areas of our website, etc.).

Our staff are not authorised to contract on behalf of Radical Candor LLC, waive rights or make representations (whether contractual or otherwise). If anything contained in an email from a Radical Candor LLC address contradicts anything in this policy, our terms or any official public announcement on our website, or is inconsistent with or amounts to a waiver of any Radical Candor LLC rights, the email content will be read down to grant precedence to the latter. The only exception to this is genuine correspondence expressed to be from the Radical Candor LLC legal department.

10. Terms of Use

Please also see our Terms of Use which set out the terms, disclaimers, and limitations of liability governing your use of Radical Candor AI.

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