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Navigating Radical Candor and Cultural Differences

When talking about Radical Candor, I often get asked about how it applies to different cultures. Can Radical Candor be used for feedback and interactions across countries and cultures? Do you have to approach it differently for different cultures? Here are my thoughts on Radical Candor and cultural differences: Radical Candor is universally human, but interpersonally and culturally relative   I introduced this idea in a post about self-awareness and Radical Candor — the key is that Challenging Directly and…

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The Financial Risks of Ignoring Feedback

Feedback is a critical, integral skill for success and growth in the workplace, not only for managers but for everyone. It’s very hard to give and receive feedback, and you may hate doing it. But if you don’t do both, it can create bad situations for you and the teams around you. Don’t believe us? Read this story from one of our readers for an example of the financial importance of providing and accepting feedback. Building a Relationship Several years…

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Fighting Bloviating BS with Radical Candor

Radical Candor can be applied not just in feedback conversations, but in all interactions. Think for example about Radical Candor during meetings, brainstorming, public relations, etc. Each of these types of communications have their own unique challenges related to Radical Candor. For example, here’s a tricky situation sent to us by a reader: As an entrepreneur, pre-funding, having invested a great deal of life-savings into our young business, putting it all on the line to pursue my dream, I am…

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Video: Sam Adams and the FU Rule

When you’re the boss, it’s really hard to get people to tell you what they really think -- to be Radically Candid with you. Showing that you want feedback and genuinely appreciate it when it’s given is key. The worst thing you can do is to criticize the criticism you get. In fact, it can actually be helpful to encourage people to be Obnoxiously Aggressive with you. Here’s a funny example of Jim Koch, co-founder of the Boston Beer Company…

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How Can I Stop My Ruinous Empathy?

For those of you who are familiar with our Radical Candor framework, you’ll remember that Ruinous Empathy is in the upper left. High Care Personally, low Challenge Directly. It categorizes behavior in which someone is trying to be “nice” in an effort to spare people’s feelings -- by not saying what needs to be said, by lying, or by just offering a verbal pat on the back. People whose behaviors fall in this quadrant often recognize it right away when…

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Jerry Maguire – Help Me Help You

We recently launched the Candor Gauge, an app that helps you improve your impromptu feedback. So to celebrate, we wanted to share a clip from Jerry Maguire that embodies the spirit of the Gauge. "Help me, help you." This is exactly what the Gauge is built to do. It allows people to help their managers, peers, team members... whoever, give better feedback. Better feedback helps people do better work and have more fun working together. So by asking someone to gauge…

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Hit Me With Your Best Shot

We've all been taught since we were kids, "If you don't have anything nice to say, don't say anything at all." But now in the workplace, we need to hear when things aren't going well. We need people to tell us how we can do better, to go against this training they've gotten since they were babies. Luckily, thanks to Pat Benatar, we've got the perfect chorus to inspire someone to move out of Ruinous Empathy and bump up their Direct Challenges. ...…

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‘Solid’ Praise Isn’t Good Enough

‘Solid’ tends to be a neutral to slightly positive word. The times I’ve found it to be an effusive praise word, it’s been accompanied by a bunch of non-verbals: excited eyes, voice inflection, physical histrionics. You can hear someone saying it, “Dude, that 3-pointer Steph dropped was SOLID as hell, man!” You know, or something similar, maybe more likely about a LeBron block? As a praise word around the office, though, I’ve found the use of the word ‘solid’ to…

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Huey Lewis on Soliciting Radical Candor

A number of people have written in asking for advice on reacting to and soliciting feedback from their boss. The short answer is, try to make it easy for them to say what they're really thinking. I am in the process of writing a much longer response to the question of how to ask for feedback in our advice column, but on the way to work this morning I realized Huey Lewis probably said it better and faster than I…

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Rocky Balboa Cares Personally and Challenges Directly

Coach Russ has all of us here at Candor, Inc. convinced that Rocky delivers the epitome of a Radically Candid speech. In this speech to his son, Rocky shows that he cares deeply and issues very clear, direct challenges. What he has to say isn't easy, but he knows it needs to be said. He motivates change. We encourage you to use this speech as inspiration to give the feedback that you know is needed. If you don't say it, you're not giving…

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