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Ruinous Empathy and Recruiting, A Story

Seven years ago, before launching Femgineer and having Kim Scott on FemgineerTV, I had to make my first sales hire for my second startup, BizeeBee. I had never hired a salesperson before. Most of my hiring experience had been with technical folks such as engineers, designers, and product managers. I just figured it would be the same. Find someone who is capable, comes with good references, and then give them some time to ramp up. I decided to hire Adam. Adam…

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The Candor Boomerang

Marc Murphy, CEO at Atlatl Software, wrote us recently with this great feedback story, and a great new term to start using. Had a great candor moment this week that I wanted to share. I called it a candor boomerang... Marc met with a manager on his team and had a great, candid session. Marc shared some feedback with the manager. When he finished, the manager said, "Now can I share some feedback that I have for you?" What came next was…

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Tell Your Team Why You’re Using Candor Coach

Our new Candor Coach app for iOS will help you become a Radically Candid manager by coaching you through three types of quick, in-person feedback conversations with your team members. When you get started, it can help to let your team know what you’re doing, and why you’re doing it. Here’s an email you can tweak and send to get everyone on the same page. ------ Dear Team, I’m starting to use an app called Candor Coach that will help…

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Video: A Ruinous Empathy Story

Kim shares a story about a time that she describes as the worst moment of her career. She learns a hard lesson after being Ruinously Empathetic with one of her employees for a period of several months. Although she Cares Personally and tries to be "nice," her lack of Direct Challenges causes issues for her, for the employee, and for her whole team. Watch her story: https://www.youtube.com/watch?v=uN0DQRqmQNs Listen to episode 4 of the Radical Candor podcast to hear Kim and Russ discuss this story…

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What to Do When You Disagree with Feedback

Helen Rumbelow recently wrote an article about Radical Candor. I really enjoyed talking with Helen, and was so happy that she immediately understood the difference between Radical Candor and Obnoxious Aggression. Reading Helen’s article, I also realized that I haven’t talked nearly enough about what to do when you disagree with feedback you get. By not explaining this clearly enough, I have given Helen the impression that pretty much all you can do when you get feedback is to say…

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6 Tips for Taking Feedback Well

Have you ever noticed that when it rains, everyone shows up to work talking about how everyone else can’t drive in the rain? Have you noticed that no one is showing up saying they themselves can’t drive in the rain? I gotta believe that some of those complaining about others’ poor driving, must also be driving poorly and the target of others’ complaints. Well, here at Candor’s Global Headquarters we get asked a lot some version of “how do you…

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My 2016 Whoops-a-Daisy

Two of my goals in starting Candor, Inc. and also in writing Radical Candor are to help others learn from my mistakes, and to encourage leaders to be open about the mistakes they make. There are several benefits to being self-critical publicly. One, you show that you know you’re not perfect, and this encourages others to criticize you when you’re making mistakes you may not be aware of. Two, you show that it’s not the end of the world to make…

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Resolve to Be a Better Leader in 2017

It’s that time of year. A time for new beginnings. A time for renewal and resolution. Like many, you may be feeling inspired and committed to a set of New Year’s Resolutions. But have you committed to any that will help you be a better leader in 2017? Maybe you’re not sure where to start, what leadership resolutions to choose. John Farmer, one of our engineers, and I developed a list of “Leadership New Year Resolutions” to help you start…

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Use Feedback to Break Biases and Think More Clearly

When I was a child, my family used to have dinner every Sunday night with my grandparents. My grandfather said grace: “Lord, make us grateful for these and all our blessings, and keep us ever mindful of the needs of others.” When I turned twelve, I was sometimes asked to say grace, and I invariably got the second part wrong: “keep us ever needful of the minds of others.” Recently, I came to see the wisdom of those mixed up…

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How to Improve, Not Kill the Annual Performance Review

Q4 will be over before you know it, and you know what that means for so many companies: it’s performance review time! For some of you, you’re groaning and shaking your heads -- wishing you didn’t have to go through this burdensome process. Others are feeling relieved because your company has done away with formal performance reviews. We all know that the Performance Review gets a bad rap, but are they all bad? The Movement Against Performance Reviews There’s an…

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