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Video Tip for Radically Candid Criticism

We've been sharing video tips from Kim and Russ every couple of weeks, and we started off with a bunch of tips about giving praise. We received feedback from one of our community, asking for more tips for giving criticism. How can you be Radically Candid in tougher conversations? First, let us say thank you so much for the feedback! https://youtu.be/cf6-AZNFDPw Please keep letting us know when we need to adjust our course! Send us feedback via our website, or…

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Video Tip: Move away from Ruinous Empathy

Do you think your feedback is often Ruinously Empathetic? If so, you're not alone. In our experience, most feedback mistakes fall in the Ruinous Empathy quadrant. People tend to back down from their Direct Challenge because they want to be "nice." But don't despair, we've got advice for moving away from Ruinous Empathy and towards Radical Candor. Listen to a story and a simple piece of advice in this video of Kim answering an audience question at Slack HQ earlier this year: https://youtu.be/_XQBxPy3Ah4 There's…

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Tips to Avoid Ruinously Empathetic Criticism

If you think you've given criticism that was Ruinously Empathetic, check out these tips for moving towards Radical Candor! Criticize clearly Don’t try to spare people’s feelings by leaving out the details — that is not nice, it’s just unclear. If others have rated your criticism as Ruinously Empathetic, you’re not Challenging Directly enough. Try clearly explaining what you think directly to them. Just say it! When you don’t say it, you rob the person of a chance to fix…

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Video Tip: Radically Candid Praise is Immediate

Radically Candid praise is immediate. You'll remember the specifics much better when you see something great and point it out right away. At Candor, Inc. we of course think great feedback is extremely important, and so in addition to trying to help others improve their feedback, as a company we're internally focused everyday on building a culture of great feedback, a culture of Radical Candor. We give feedback frequently and think about how it is received, both through in person…

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Tips for Radically Candid Criticism

Giving criticism is hard! Check out these tips for offering Radical Candor: Radically Candid criticism is kind and clear Easy to say, hard to do. Being kind means caring about what’s best for the person long term, not just what feels easiest right now. Being clear means leaving no room for interpretation about what you really think — while also being open to the possibility that your opinion is wrong. Be helpful When you are really clear about what’s wrong and…

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Tips to Avoid Manipulatively Insincere Praise

If you think you've given praise that was Manipulatively Insincere, check out these tips for moving towards Radical Candor! Praise specifically and sincerely The more vague your praise is the less genuine it feels. If somebody has rated your praise as Manipulatively Insincere, you’re not showing you care or challenging them directly enough. Try saying “I like the way you ___” It’s hard to be non-specific after that opening. And when you’re precise about something you admire and why, your sincerity…

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Tips to Avoid Ruinously Empathetic Praise

If you think you've given praise that was Ruinously Empathetic, check out these tips for moving towards Radical Candor! Praise Specifically Just saying “good job” is not helpful, and saying, “you are great” can actually be counterproductive. If somebody has rated your praise as Ruinously Empathetic, you’re not challenging them enough. Try being specific enough to show how to build on the success. Your job is not to be a cheerleader It’s to offer praise that shows exactly what was great…

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Video Tip: Embrace the Discomfort

We talk a lot about how to give feedback, how to be helpful, humble, immediate, how to balance praise and criticism, etc. But as hard as it is to try to be good at giving feedback, it can be even harder to try to get the feedback you need. We want to help with that too. Does this sound familiar? "Hey, can you give me some feedback on this project? How do you think I'm doing?" "You're doing great." "Oh cool,…

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Video Tip: How Often Should I Give Feedback?

Speaking earlier this year at Slack, who is also one of our investors, I got a question about the frequency of feedback: I feel like I don't find that many opportunities where I can give someone constructive feedback. Am I just ignoring things? How often should one be doing this? There is one rule of thumb that applies to criticism in general, but is especially good advice when you're really busy and nerves are frayed. It's best summed up by…

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Tips to Avoid Obnoxiously Aggressive Praise

If you think you've given praise that was Obnoxiously Aggressive, check out these tips for moving towards Radical Candor! Praise Sincerely Focus on the good stuff — but if you don’t mean it, don’t say it! If somebody has rated your praise as Obnoxiously Aggressive, you’re not showing that you really do Care Personally. When you see something you genuinely like, just say it! Praise helps people turn great work into insanely great work You’re not “babying people’s egos” when you…

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