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Video Tip: Praise in Public, Criticize in Private

When thinking about how to best deliver feedback, think not only about the manner in which you give it, but also the setting you choose. Radically Candid praise is delivered in public and Radically Candid criticism is delivered in private. When you share specifically what was great and why it was great publicly, not only does it have more meaning for the person being praised, it helps the whole team learn something new. If you're criticizing a person, it's much kinder…

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Video Tip: Radically Candid Criticism is Humble

Radically Candid criticism is humble. When you Challenge Directly, you don't have to be right. And when you are open to learning that what you think is dead wrong, you show that not only are you willing to Challenge Directly, you are willing to BE challenged directly. This builds trust. Be happy to be proven wrong. What you care about is helping others do the best work of their careers, and getting to the best answer. Watch this video for more thoughts…

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Video: A Ruinous Empathy Story

Stephanie Usry cared personally about her co-worker -- she was one of her best friends! Because of this, Stephanie found herself in a tricky situation. She was so focused on showing that she Cared Personally that she missed the opportunity to help her friend by giving a Direct Challenge. Her story is a reminder why it's important to Challenge Directly, especially when you care about someone. Watch the video of her story to find out what happened. https://youtu.be/FJF-NwwnGvk More stories about Ruinous Empathy

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The Financial Risks of Ignoring Feedback

Feedback is a critical, integral skill for success and growth in the workplace, not only for managers but for everyone. It’s very hard to give and receive feedback, and you may hate doing it. But if you don’t do both, it can create bad situations for you and the teams around you. Don’t believe us? Read this story from one of our readers for an example of the financial importance of providing and accepting feedback. Building a Relationship Several years…

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Video Tip: Radically Candid Criticism is In Person

Radically Candid criticism is delivered in person. Remember, Radical Candor gets measured at the listener's ear, not the talker's mouth. Since communication is mostly nonverbal, it's really hard to know if your criticism is Radically Candid -- or not -- if you can't see how it lands. The only way to know if you've been kind and clear is to see how the other person is reacting. Watch the video to get Russ's tips for giving criticism in person: https://www.youtube.com/watch?v=uvOrgWhVjyk…

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Video Tip: Radically Candid Criticism is Immediate

Our goal is to help you improve your impromptu feedback. And that word "impromptu" is key. We think it's extremely important to give feedback immediately, rather than saving it up for a scheduled meeting, or even worse, for an annual performance review. So today's tip is that Radically Candid criticism is immediate. It's easier to be specific when the details are fresh and it's also more kind because it gives the person an opportunity to fix it faster. In this video, Russ explains why…

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Video: Ruinous Empathy Leads to Obnoxious Aggression

We recently shared a video of Russ telling a story about Ruinous Empathy. He talked about a time when he withheld his direct challenge in order to be "nice," but the story doesn't end there. In this next video, he tells us how his feedback turned from Ruinous Empathy to Obnoxious Aggression. As you watch, you may recall similar situations when you behaved a certain way because you were angry, tired, busy, etc. Remember that the quadrants in our 2x2 are not labels…

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Soliciting Feedback from Your Boss

What happens when your boss doesn’t give you feedback? At first it will seem like your boss is extremely pleasant to work with, but as time goes by you’ll start to realize that the only feedback you’ve received is “good job” and other vaguely positive comments. You’ll start to get the feeling you’ve done some things wrong, but you’re not sure what, exactly. You’ll never know where you stand, and you won’t be given an opportunity to learn or grow.…

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Video Tip: Radically Candid Criticism is Helpful

Radically Candid criticism is helpful. When you are really clear about what's wrong and why, you help the person fix the problem. But you may hesitate to give your criticism when you don't have actual help to offer or when you're worried that you might be wrong. Kim shares tips for overcoming these concerns and giving helpful criticism. Watch the video: https://youtu.be/Ea5KoAqACzY Read more tips for giving helpful feedback or revisit our video with tips for offering helpful praise.

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Video: A Radical Candor Story

Here's a story about Radical Candor from our evangelist Joe Dunn. Remember that Radical Candor Challenges Directly and shows you Care Personally. Often, you can establish a relationship of caring personally over time, and that will naturally show through in the moment you deliver feedback. You can emphasize this by offering feedback in a spirit of helpfulness. https://youtu.be/5gVUkb71WJY For more tips on giving Radically Candid feedback, check out the following posts: Video Tip for Radically Candid Criticism Video Tip for…

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